General questions about the EZFREETV-4 Living Room Computer and Media Center
•Is there a warranty on the EZFREETV Android TV Boxes?
Yes, There is a warranty. It is clearly stated on the EZFREETV web site.
You may access the Warranty from the Ezfreetv home page. Look for the tab click on “WARRANTY”
•Do you offer technical support and customer support for your products?
We offer both technical support and customer support. Send your questions or request for a telephone appointment to
•Are your products able to record video content like a DVR?
You are able to download video content onto the hard drive of our products, however, downloading copy written material is illegal.
Everything can be viewed on demand. We see no reason to record or download any of the content.
•Can I connect an external hard drive to my EZFREETV?
Yes you can connect an external hard drive to both of our EZFREETV models via a USB cord. However some external hard drives draw
too much power for the USB port to provide. This more often happens with large external hard drives of 1 Tb or bigger. In this case you
will need to provide your external hard drive with an external power source. These products can be found at almost any electronics
•Is there a parental control program on the EZFREETV 3 that can block content by rating?
Unfortunately XBMC / KODI is not able to block content by rating. However within XBMC / KODI you can set a master password that
need to be entered in order to be able to open certain Genres of content. For example you can place a password on Video content, but
leave music content open. To access the KODI ‘Parental Controls” , Open KODI,
Illuminate “PROGRAMS”. Look below the word programs and locate the yellow Maintenance logo. Left click once on it. Once open look
for “Parental Controls” . Left click once on “HELP” to gain a better understanding.
•Are there any extra charges or monthly fees that I would need to pay for?
Absolutely not! All of the content and programs that come preloaded on the EZFREETV Android TV-Boxes are completely free. We will
never ask for monthly fees. Programs like Netflix and Hulu still require a monthly subscription
•Is streaming TV Shows and Movies from the Internet illegal?
No. The laws state that Downloading, Possessing, distributing or profiting from copy written material is illegal. When you are
streaming a TV Show or movie you are not downloading it and are never in possession of it. Once the TV Show or Movie is done
streaming all of the data from that stream is gone from your unit.